How do you understand life’s challenges?
Wednesday, May 16th, 2012
Are you an internal processor, or an external processor? Folks who process situations and experiences and feelings internally usually go off by themselves and hide for a few days while they think everything through. They don’t appreciate input. External processors, by contrast, are people who need to say what they are thinking in order to get it out in the open where they can examine their thoughts and perceptions. The first thing an external processor will do is to call a friend and tell them what happened. Or grab a journal and write about what’s going on so they can examine it. The goal isn’t to have the problem solved by the friend. They don’t really need the friend to say “you’re worth more than that!” They know it.
But they are external processors, and they need someone (or something– a journal, etc) to mirror back– to reflect– what they are saying/feeling/realizing as they process the situation. There needs to be someone on the other end to bounce their ideas off of. Even if some of the ideas are contradictory. They just need to be heard, and affirmed (“Yes, I agree that you are worth more than that.”) as they figure out how they feel, what they think, and what they’re going to do about it all.
I have come across maybe 2 true internal processors in my lifetime. Most folks who try to think through a problem completely on their own aren’t internal processors– they are overly-protective and trying not to burden their loved-ones with the problem until they have worked out a good solution. Unfortunately, this actually erodes trust between partners and friends because it hurts the partner not being trusted with the secretive one’s worries and challenges. And if the problem affects both people in the partnership, then it takes away the other person’s right to act on their own behalf. If you are someone who gladly helps your friends with their troubles, but won’t share the burden of your own with them, you are being a care-taker, not a friend. True and healthy friendship (and partnership) requires a give AND take of support, advice, trust, laughter, etc.
In my experience, there are several stages of processing. Roughly, the first stage is where we ALL need a few moments alone. It’s the part where we are SO EMOTIONAL about whatever happened (or might happen) that we need to just get the emotions out without censor or rationale– so we rant and name-call and hit things and scream and cry and throw blame around for a few minutes where nobody can hear us or be hurt by us.
The next stage is where most avowed external processors call up a good friend. This can be moments or even days after the triggering event or interaction occurs. We’ve had our initial blast of irrational (and so necessary) emotion, and now we need to figure out what we actually DO feel, how we actually DO want to respond, and what actually IS REAL, vs what we were triggered into feeling/thinking just at first.
So, for example, your boss is targeting you for all her yelling and unhappiness. At first you might take his yelling as a personal attack, and it might trigger you into the initial reaction that “he hates my work and wants me fired.” Then, you might share the facts of what happened with a good friend, and they can both validate (agree with you) that your boss’s behavior was wrong and inappropriate, and you’re good at your job. But then they might also suggest “Wow. Sounds like he was having a really bad day, and you just happened to be there. That sux.” Suddenly, you can begin to work with the possibility that it wasn’t personal. That maybe something bad happened to him, and he’s so triggered by HIS initial reaction (fear, self-defense) that he’s attacking whoever happens to be there. We call this “projecting” because he’s turning you into whatever hurt/scared him so that he can fight back against something real. And none of it has anything to do with you, personally. It still hurts and angers you. It still isn’t okay that he ranted and yelled (whether you were at fault or not– we all deserve some basic respect here!). But you can stop worrying about your job security.
The next stage of processing is to decide what you think happened, and then brainstorm possible responses. Sometimes we do this part alone, sometimes with the same friend in the same conversation, sometimes we go to it later, with someone more qualified to problem-solve, and less touchy-feely-supportive. We explore the possible responses to what we think really happened, and then we pick the best one we know of at the time. After all, we’re most of us doing the best we can with what we have– it’s just that the best we can do isn’t always good enough (as when a boss starts yelling for no reason).
Yes, it is VERY important to feel all your feelings first– to acknowledge that you are angry, defensive, upset, frightened that this person who is supposed to encourage and support your work might not actually like you or your project… etc. But these feelings are NOT USUALLY the ones we base our actions on. Instead, we experience our emotions honestly, then we process what’s really going on (most of us need someone to listen and reflect our conclusions back at us– external processing), and THEN we respond to the situation. At the end, we take action.
If your boss yells at you unfairly and inappropriately, and you simply let your emotions tell you how to REACT IN THAT MOMENT, you might yell back. You might make the situation worse. You might tell him to his face while he’s still upset how inappropriate and out of line he’s being. You might call up HR and the head of the company and rant at them about your incompetent boss. There’s an old quote about actions taken in anger being soon regretted. …But if you give yourself time to go through all the steps, and ACT INTENTIONALLY instead, you’ll probably get much better results.
Yes, you might still decide to send an email to HR, but instead of passing the angry rant up the food chain, you might just voice some well-placed concern about your boss’s stress levels, or suggest some all-office training for better communication on team projects. You have more options, and whatever you do will come across as intelligently thought out and professional, not fearful/angry and reactive.
When I first started to acknowledge my emotions– to recognize what they were, why I was having them, and the difference between reacting and acting intentionally… sometimes it took me a few days to figure it all out and come back to finish the conversation that initially triggered my emotional defensiveness. These days, I’ve come to terms with a lot of the things that used to trigger me to angry/fearful reactions, and I just don’t get triggered as easily.
There are still some times when I need a few days to figure things out (and time to process a situation with a trusted friend and ally before I respond to the situation), but mostly this process is shorter and easier with all that practice under my belt. I can identify when I’m being triggered, and with just a pause in the conversation, I can figure out whether or not I’m really– and personally– under attack. And suddenly I’m able to interact with the real situation I’m in now, and not some situation from my childhood that I already know ended badly.
My mantra in those moments? Breathe. Breathe.
Breathe. Slowly. In. Out. Breathe.
My hope for you today is that you recognize your deeper value to the world, that you are able to feel your own emotions honestly, and then act with integrity toward the current situation, and not react to what triggered your emotional response. My hope for you is that you remember to breathe, all the days of your life.
Be Well.
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